Returns Policy

Returns Policy

Last Updated: November 12, 2025

We want you to love your purchase. This Return Policy explains our simple, transparent process. By placing an order, you agree to the terms below.

We may update this policy at any time. Changes will appear here with a new “Last Updated” date. Check back occasionally to stay informed.

30-Day Return Window

All returns must start within 30 days of delivery. Inspect your order right away.

Package damaged? Take clear photos before opening — needed for carrier claims.

Return Options

We accept returns for any reason. Here’s what you get:

We don’t always need the item back.

For quality issues, shipping damage, or change of mind (minor cases):

→ Contact support first. Do NOT ship without approval.

We may:

• Issue instant refund without return
• Send replacement parts
• Provide a prepaid label if needed

⚠️ Unauthorized returns will be rejected and sent back at your cost.

Refund Details

• All refunds go to your original payment method.
• No store credit. Full cash refund only.
• Refund = item price paid. Original shipping not refunded.

Non-Returnable Items

These are final sale:

• Consumables (lubricants, cleaners, health & beauty products)
• Special order or custom items
• Used items that affect resale (except proven defects)
• Log in to your account
• Select order → pick item(s)
• Choose return reason
• Upload photos (if asked) + add notes → submit
• Approval
• Return needed?
• Prepaid label (if applicable)
• Refund timeline
• [ ] Defective / Damaged / Leaking
• [ ] Shipping Damage (upload box photos)
• [ ] Not as Described (color/fabric/size)
• [ ] Wrong Item Sent
• [ ] Don’t Like It / Change of Mind
• [ ] Other (please explain)
• 20% restocking fee
• No shipping refund

Want it re-shipped? Pay $10 shipping & handling.

Contact Us

Questions? Email: support@erosfuel.com

Thank you for shopping with us.